Privacy Policy
Your privacy matters to us. Learn how Floasiti Games collects, uses, and protects your personal information.
Introduction
At Floasiti Games Co., Ltd. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website floasiti.com, use our gaming services, or interact with our products.
We operate from our headquarters in Seoul 52553, South Korea, and serve users worldwide. By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.
This policy applies to all users of our website, mobile applications, and gaming services, regardless of location. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Your Rights Matter
We believe in transparency and giving you control over your personal information.
Information We Collect
Personal Information
- Name and contact details
- Email address
- Phone number
- Date of birth
- Profile information
- Payment information
Gaming Data
- Game progress and scores
- In-game purchases
- Achievements and badges
- Play time and session data
- Friend lists and social features
- Chat messages and communications
Technical Information
- IP address and location data
- Device information
- Browser type and version
- Operating system
- Screen resolution
- Network connection details
Cookies and Tracking
- Session cookies
- Persistent cookies
- Analytics cookies
- Advertising cookies
- Preference cookies
- Security cookies
Data Minimization Principle
We only collect information that is necessary for providing our services and improving your gaming experience. You can control much of this data collection through your browser settings and account preferences.
How We Use Your Information
Service Provision
Creating and managing your gaming accounts, processing transactions, and delivering our gaming services.
Service Improvement
Analyzing usage patterns, improving game features, and developing new products based on user feedback.
Communication
Sending important updates, promotional content, and responding to your inquiries and support requests.
Security and Safety
- Preventing fraud and unauthorized access
- Detecting and preventing cheating
- Ensuring fair play and game integrity
- Monitoring for suspicious activities
- Complying with legal obligations
Marketing and Personalization
- Personalized game recommendations
- Targeted advertising and promotions
- Special offers and events
- Content customization
- Social features and community building
Information Sharing and Disclosure
We Do Not Sell Your Data
Floasiti Games never sells, rents, or trades your personal information to third parties for their marketing purposes.
Trusted Partners
We may share information with carefully selected partners who help us operate our services:
- Cloud Service Providers: For data storage and processing
- Payment Processors: For secure transaction processing
- Analytics Services: For service improvement (anonymized data)
- Advertising Partners: For relevant ads (with your consent)
Legal Requirements
We may disclose information when required by law or to protect our rights:
- Legal Compliance: When required by applicable laws
- Safety Protection: To prevent harm to users or others
- Fraud Prevention: To investigate and prevent fraudulent activities
- Terms Enforcement: To enforce our Terms of Service
International Data Transfers
As a global gaming company, we may transfer your information across international borders to provide our services. When we transfer data internationally, we implement appropriate safeguards:
- Standard Contractual Clauses
- Adequacy decisions
- Binding Corporate Rules
- Certification programs
- Codes of conduct
- Other approved mechanisms
Your Rights and Choices
Access Rights
Request a copy of the personal information we hold about you
Correction Rights
Update or correct any inaccurate or incomplete information
Deletion Rights
Request deletion of your personal information (subject to legal requirements)
Processing Restrictions
- Restrict processing of your data
- Object to certain types of processing
- Withdraw consent at any time
- Data portability requests
Cookie Preferences
- Manage cookie settings
- Opt-out of tracking
- Control advertising preferences
- Browser-based controls
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@floasiti.com or use the contact form on our website. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to ensure they meet the highest industry standards.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and authentication mechanisms for all systems
Secure Infrastructure
Regular security audits and monitoring of our infrastructure
Staff Training
Regular security training for all employees and contractors
Security Certifications
- ISO 27001 Certified
- SOC 2 Compliant
- GDPR Compliant
- CCPA Compliant
- Regular Penetration Testing
Security Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.
Children's Privacy Protection
Floasiti Games takes the privacy of children very seriously. Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Age Verification and Parental Consent
For users between 13 and 18 years old, we may require parental consent before processing certain types of personal information. We have implemented age verification processes and parental control features to ensure compliance with children's privacy laws.
- Age verification at registration
- Parental consent mechanisms
- Limited data collection for minors
- Enhanced privacy protections
Child Safety First
We are committed to creating a safe and secure environment for all our users, with special protections for younger players.
Report Child Safety Concerns
If you believe a child has provided us with personal information, or if you have concerns about child safety on our platform, please contact us immediately at info@floasiti.com or call our dedicated child safety hotline at +82-2-805-7259.
Data Retention and Deletion
Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Deletion Process
When you request deletion of your account or personal information, we follow a comprehensive deletion process:
Important Notice
Some information may be retained for legal compliance, fraud prevention, or legitimate business interests. We will inform you if we are unable to delete certain information and explain the legal basis for retention.
Legal Compliance and Jurisdiction
This Privacy Policy is governed by the laws of South Korea, and any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Seoul 52553, South Korea. However, we comply with applicable privacy laws in all jurisdictions where we operate.
Primary Jurisdiction
- South Korea (Primary)
- Personal Information Protection Act (PIPA)
- Network Act
- Act on Promotion of Information and Communications Network Utilization
International Compliance
- EU General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Brazil General Data Protection Law (LGPD)
- Other applicable regional laws
Legal Framework
Our privacy practices are designed to exceed minimum legal requirements and provide comprehensive protection for your personal information.
Regulatory Oversight
We work closely with data protection authorities and regularly consult with legal experts to ensure our privacy practices remain compliant with evolving regulations worldwide.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you through appropriate means, such as email, in-app notifications, or prominent notices on our website.
Notification Process
- Email notification (30 days before)
- In-app notifications
- Website banner alerts
- Policy version history
- Change summary
- Effective date clearly stated
Stay Informed
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree to the changes, you may need to discontinue use of our services.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and committed to addressing your privacy concerns promptly and thoroughly.
Company Information
Floasiti Games Co., Ltd.
23 Olympic-ro Suite 11, Seoul 52553
Seoul 52553, South Korea
Business Hours
Monday - Friday: 09:00 - 18:00
Korea Standard Time (KST)
Response time: Within 24-48 hours
Privacy Support
Our dedicated privacy team is available to assist you with any questions or concerns about your personal information.